We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our contact us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.Returns on items that are regularly stocked by Fusion Home Furnishings can be returned within 30 days of being picked up or delivered with a minimum 25% handling fee . Fusion Home Furnishings reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse.Returned items must be disassembled and in original packaging.If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee, if any, is non-refundable.Product Protection Plans fees if any are subject to the return policy of the protection company.Mattress returns are limited to a one-time exchange/reselection. Fusion will offer a one time exchange of your qualifying mattress for a different mattress within the allotted 30 day break-in period. Mattress Exchanges require a new mattress purchase of greater value.Mattress bedding accessories (i.e. pillows, protectors, bedding) are non-refundable, non -returnable or exchangeable.
Return Requests:
We strive to do everything right the first time and hope that you love your purchase. Returns on items that are regularly stocked by Fusion Home Furnishings can be returned within 30 days of being picked up or delivered with a minimum 25% handling fee. Please note we will not pick up any items that we did not deliver; if you picked up your purchase from our store, or had it shipped to your home, you are responsible for transporting it back to our store location. Customer is responsible for all transportation fees. Items must be returned in new condition. Returns are not accepted on Special Order items or items sold AS-IS. If a distributor allows returns, the customer is responsible for all fees associated with the freight and or handling fees to return the item to the distributor. To initiate a return, contact customer service by filling out our form on our site and they will provide instructions for returning your merchandise.
Direct Ship Items:
Orders that have been shipped cannot be canceled or returned until you have the merchandise. To initiate a return, contact customer service by filling out our form on our site and they will provide instructions for returning your merchandise. Please include your original sales or invoice number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS/ FEDEX must be returned at the customer’s expense, or you may bring the items to our store. We will arrange pickup by common carrier and you will pay return freight once the value is known. Refunds will be made for the purchase price minus a 25% Handling Fee. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. Orders that are refused by the customer when delivery is being attempted are still considered returns, and as such, the handling fee and shipping costs will be incurred as detailed above.
Rebates:
We provide You every opportunity to save on Your purchase. We offer rebates directly from the manufacturers and from Our buying groups. Most rebates and coupon offers are subject to their own terms and conditions as specified by the rebate sponsor and processor. If You have any questions on Our rebates, please contact Us at salesdesk@fusionent.us.
Defective Products:
Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products:
All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our contact us page.
The Product Does Not Meet Your Needs:
If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.Special order merchandise is subject to a 50% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
